#BoycottWoolworths
According to BDS, the South African route of dealing with
issues is sitting down and talking about them but Woolworths took a different
route. South Africans are angered by Woolworths’ affiliation with a country
that oppresses human rights and Woolworths refuses to change suppliers; could
it be that “woolworths is not with us”?
Woolworths’ decision
to stay away from interviews was rather safe considering the fact that racism
is one of the most controversial topics especially in South African history.
Although Woolies refused to take any interviews, they did release statements.
The statements released
I think that their
statement about the rights of their customers to shop where they want and the
rights of their employees to safety at work was quite defensive yet factual in
the sense that, they do abide by the laws yet their ethical conduct was
questioned. One may say that it’s funny how Woolworths wants to promote
people’s rights where it suits them yet still supports a country that oppresses
people’s rights but woolworths did say that the area where 0.1% of their goods
comes from is not occupied.
Their refusal to back down indicated that they will not
change their trading partners because of public opinion and in this case public
opinion that was influenced by BDS. I respect their stand but at the same time public
opinion is why they are so successful in the sense that this is the same public
that they want to appeal to, the same public whose needs they exist to satisfy.
Reputation
Woolworths is transparent hence credible because they did
not hide where they got their goods from and they were not secretive about
their responses although they dodged all platforms for their responses to be
questioned.
By taking a stand and
sticking to their trade partner, they indicated loyalty as a brand hence their
customers’ loyalty to them.
This campaign launched a whole lot of discrimination against
woolworths with statements that were not necessarily true. All of a sudden someone
apparently found a used condom in their sandwiches which was never confirmed
true but rather it could’ve been a stunt to give people even more reason to
boycott woolworths.
Woolworths recognized the post and gave a
response telling people that the matter would be investigated. Had Woolworths
agreed to an interview, they wouldn’t have been so vulnerable to public
scrutiny because they would be able to respond and give their side of the
story.